You are assisting a 30-year-old woman in an interview during which she indicates having a traumatic brain injury. The employer asks about the nature of this disability.
Which of the following is your MOST appropriate response?
- A . Focus on the individual’s strengths, talents, and capabilities to complete the job tasks.
- B . Excuse yourself from the interview, as the employer may not be a good match for this individual.
- C . Tell the employer that this question violates the Americans with Disabilities Act (ADA).
- D . Disclose disability information.
Which of the following expectations is reasonable to ask from an individual’s residential staff in support of the individual’s employment?
- A . ensuring the individual is making friends at work
- B . calling the employer to discuss issues the employee is having at work
- C . reviewing skills learned at work and practicing tasks that might be difficult to perform
- D . supporting the individual in maintaining a clean work uniform
You are working with a 29-year-old man who has a mental illness. He works as a janitor in a church in the mornings for 30 hours a week. The employer notices that he has recently started having difficulty staying on task and seems drowsy at work after 2 years of working there.
What factor is LEAST likely to be causing his current difficulties at work?
- A . His medication
- B . His work hours
- C . His sleeping pattern/schedule
- D . His general health/mental illness
You are presenting your employment services to the local Chamber of Commerce in order to make business contacts and connections for future job development meetings.
Which of the following information should NOT be included in your presentation?
- A . Definitions/explanations of the disabilities of the job seekers you represent
- B . Consumer base and buying power of people with disabilities
- C . Benefits of hiring the individuals you represent
- D . Tax incentives or other value-added benefits for businesses
Which of the following is an example of People First Language?
- A . He is disabled.
- B . She is brain damaged.
- C . She is confined to a wheelchair.
- D . He is a person with autism.
The BEST time to start transition planning is:
- A . when the student has chosen a vocation
- B . after the student graduates from high school
- C . as early as possible (prior to high school)
- D . during the second semester of the student’s last year of high school
For people with a psychiatric disability, MOST workplace accommodations cost the employer:
- A . At least $1000
- B . Slightly less than $500
- C . $500 to $1000
- D . $0-$100
Which of the following is the LEAST effective way for a family to support a job seeker in obtaining competitive employment?
- A . Providing the employment support professional with information about her job history
- B . Providing the employment support professional with pertinent information about her disability
- C . Attending job interviews and new employer orientation sessions to learn more about the job and hiring procedures
- D . Assisting her to identify her interests and vocational strengths
An employment support professional is representing a job-seeker to a potential employer. The employer says, "This girl seems pretty disabled. Are you sure she can do the job?"
Which of the following is the BEST initial response?
- A . "There may be tasks she cannot do, so now seems like a good time to talk about accommodations."
- B . "I understand. Our job matching’ process is designed to connect candidates who can do the job."
- C . "Oh. I’m sure she can do the job. Otherwise, I wouldn’t be here, "ve known her for years."
- D . "I agree with you. We will look for a job elsewhere."
An employment support professional is working with Carl, a 25-year-old man with an intellectual disability, who rode the city bus once and got lost. Since then, his parents will not allow him to ride the city bus and do not want him riding with strangers on specialized transportation service which provides door-to-door service. His current transportation does not provide rides to work. Carl is his own guardian and wants to receive city bus training but does not want to upset his parents.
What is the BEST advocacy for Carl to receive bus training?
- A . Inform Carl’s parents that he is gelling city bus training because he requested it and is his own guardian
- B . Explain to Carl’s parents how city bus training is provided and ensure that Carl knows what to do if he were to become lost.
- C . Assist Carl to meet with his team and his parents to discuss city bus training, then plan and prepare for the city bus training.
- D . Provide city bus training to Carl without his parents’ knowledge and ask Carl not to tell them until he is successfully trained.
You are working with a 29-year-old man with a spinal cord injury who was hired as a computer programmer for an insurance company. After a week on the job, he reports having difficulty with his keyboard arrangement and not working as fast as he thinks he could.
What is the LAST strategy to use in helping him?
- A . Find a new job for him.
- B . Request a technology and ergonomic assessment from his vocational rehabilitation counselor.
- C . Test his typing skills and speed using his computer programs.
- D . Talk to the employer about his performance to see how the employer thinks he is progressing.
Which of the following statements is NOT consistent with the core values of customized employment?
- A . The individual has a personalized job description and/or employer expectations that were created during the negotiation process.
- B . The individual is the primary source of information and decides the direction to explore the job market.
- C . The individual is hired and paid directly by the employer.
- D . The individual can earn sub-minimum wages if this is part of the negotiated job description process.
What is the PRIMARY role of the employment support professional?
- A . Ensure the employee takes their scheduled breaks.
- B . Provide supervision to the employee.
- C . Provide integrated employment services.
- D . Ensure the employee remains on task.
You are job developing for an 18-year-old male who does not perform well when the person in
charge is very direct, or as the job-seeker says, "gets in his face."
Which of the following is MOST likely to assist you in determining the workplace culture of a company that you are exploring for him to seek a job?
- A . Ask an associate with experience at the company to give you an assessment of the work culture.
- B . Ask his family for ideas about how to help him be more comfortable with supervision.
- C . Attend the employee orientation to learn about his co-workers.
- D . Read the company handbook for information about supervisor qualifications.
You are supporting Susan, a 41-year-old female with a cognitive disability, at a new job. She is having difficulty remembering the sequence of the tasks she has to complete.
Which of the following would be the LEAST reasonable support?
- A . Hang pictures in the supply closet so that she can refer to them if she is unsure of what to do next.
- B . Allow her to use her phone to reference reminders about which task to complete at specific times.
- C . Have a job coach support her through her tasks until she becomes more accustomed to her routine.
- D . Have the store manager check on her every hour to be sure that she is on the correct task.
Under the Americans with Disabilities Act (ADA), a reasonable accommodation may include:
- A . removal of essential job functions.
- B . modifying an employee’s work schedule.
- C . reducing production standards.
- D . inconsistent job attendance.
An individual has requested that the employment support professional is present during a face-to-face interview.
Which of the following would be the MOST appropriate way to provide support?
- A . The employment support professional should introduce the individual and themselves and proceed to answer all the questions.
- B . The employment support professional should inform the employer about the individual’s disability that will cause significant challenges on the job.
- C . The employment support professional should explain their role in the process and to provide
support as needed after the individual introduces themselves. - D . The employment support professional should not attend the interview because it is the responsibility of the individual to secure employment on their own.
You are doing job development in the community with an individual who has decided to disclose that he has a mental illness. In the interview, the employer begins to ask specific questions about the individual’s diagnosis.
Which of the following is the MOST appropriate way to proceed in this situation?
- A . Tell the employer that his questioning is illegal and educate him on the Americans with Disabilities Act (ADA).
- B . Leave the meeting to convey the inappropriateness of the employer’s questions.
- C . Reframe the employer’s question from diagnosis to reasonable accommodations in the workplace.
- D . Tell the job-seeker to answer the questions to help you avoid looking bad in front of the employer.
Motivational interviewing is designed to help an individual with all the following EXCEPT:
- A . deferring to the vocational rehabilitation counselor for decision making
- B . eliciting and strengthening change talk
- C . examining the individual’s ambivalence to change
- D . planning for and beginning the process of change
Which of the following services are provided by local Work Incentives Planning and Assistance offices?
- A . Transportation
- B . Tutoring
- C . Benefits analysis
- D . Tax preparation
You are job training with an individual who has a cognitive disability and has just started working.
Which of the following training techniques is LEAST likely to be helpful?
- A . Providing gestures without verbal instructions
- B . Modeling demonstration, giving cues of task steps
- C . Providing specific verbal instructions
- D . Completing the job tasks if the individual gets frustrated
You are working on a career portfolio for Steve, a high school student who is entering the job market for the first time.
Which of the following would be of LEAST importance to a potential employer in an interview?
- A . Steve’s vocational evaluation report
- B . Reference letters from Steve’s teachers
- C . Steve’s resume
- D . Photos of Steve performing various job skills
Which of the following information is provided by labor market data?
- A . Accommodations
- B . Transportation
- C . Earnings
- D . Retirement benefits
Which of the following is the national movement centered on the concept that all citizens, including those with significant disabilities, are capable of integrated employment?
- A . Project Search
- B . Affirmative Action
- C . Access to Work
- D . Employment First
While communicating through an ASL interpreter with a job seeker who is Deaf and uses sign language as their primary mode of communication, it is MOST appropriate to:
- A . direct your attention to the job seeker.
- B . write notes to the job seeker.
- C . speak directly to the interpreter.
- D . shift eye contact frequently between the interpreter and job seeker.
After learning that an employee was not invited to a new employee orientation program, an employment support professional approaches the supervisor to ask if the employee can attend the program. The supervisor explains that they are uncertain about including the employee in the orientation. The BEST response is to:
- A . tell the supervisor that his decision would be in violation of Department of Labor laws
- B . discuss with the supervisor the importance of the employee attending, with support provided if needed
- C . discuss the supervisor’s reasoning for why the employee should not attend orientation
- D . tell the supervisor that you agree and ask if the employee’s orientation can be scheduled at a later date
The primary role of an employment support professional on the job site includes all the following EXCEPT:
- A . building capacity within the workplace to provide training and support for the individual
- B . guaranteeing that the job gets done
- C . providing one-to-one training and support as well as a fade-out plan
- D . helping the employee learn about the work culture
Which of the following methods is the BEST way for an employment support professional to assist a new hire to participate in an employer’s training?
- A . Provide supports based on needs identified by the new hire.
- B . Ask the employer to provide special training to the new hire.
- C . Have a co-worker explain the unwritten rules of the company to the new hire.
- D . Attend the training on behalf of the new hire.
You are supporting a female with a cognitive disability as she begins community-based situational assessments. She tells you that she is nervous because she has never worked and that she does not have a clear idea of the type of job she wants to do.
Which of the following is the LEAST appropriate response to this concern?
- A . Assessments help familiarize her with working in a particular job without the pressure she would have had if she were already employed there.
- B . It is best to have a clear idea of exactly what she wants to do to avoid doing an assessment that does not match her interests.
- C . Assessments are a good way to explore what she may be interested in and therefore, it is okay if she is unsure now.
- D . It is okay if she does not have work experience because assessments are a great way to learn
An employer committed to a diverse workforce should provide a/an:
- A . special treatment for employee with a disability
- B . disability sensitivity training
- C . inclusive hiring policy
- D . separate lunchroom for employees with disabilities
While attending a local Chamber of Commerce event, an employment support professional finds out about an upcoming job fair and plans to bring a job-seeker.
This activity is an example of:
- A . networking
- B . discovery
- C . community integration
- D . peer group
The job seeker with whom you are working is a female who has a cognitive disability. She prefers to interact with customers in a temperature-controlled environment and does not want to work when it is dark outside.
Which of the following jobs would be the BEST fit?
- A . Preparing food during morning hours
- B . Assisting customers at a plant nursery during the afternoon
- C . Filing and scanning documents in an office during lunch hours
- D . Cashiering at a retail store during the early afternoon
Which of the following is a reasonable accommodation to support an employee with a disability in the workplace?
- A . Transportation to and from the workplace
- B . Longer time provided to complete mandatory training
- C . Assistance from another employee to complete essential functions
- D . Request to omit typing for a data entry position
You are meeting for the first time with a 45-year-old male who is considering employment after many years of mental health treatment.
Which of the following is the BEST way to know more about him in order to tailor services to meet his needs?
- A . Ask family and clinicians who know him well lo inform you about what he has been able lo do in the past and what they think he can do now
- B . Ask him directly about his background and desire for services.
- C . place him in a job now to determine his capabilities.
- D . Read his case file, because people who have known him probably have written about him. and the file will contain many of the answers you need.
You are doing job site training with a woman who has a traumatic brain injury. This is her first week on the job, and she is having difficulty keeping up with the production standard. She is entering database information and must complete a specific number of forms in a 1-hour period.
What should you do to address this issue?
- A . Collect data on how many forms she enters per hour to establish a baseline comparison of her performance to the job site’s production standard.
- B . Continue your training program as designed, since this is only the first week of training.
- C . Ask the employer for an accommodation and negotiate a lower production rate for the worker.
- D . Assure the employer that you will get the work done by completing some of the data entry yourself until she learns the job and her production increases.
You are scheduling a meeting with Susan, a 21-year-old woman with a mild cognitive disability, to discuss the employment process and explore her vocational interests.
The MOST important person to provide input regarding her vocational aptitudes and interests would be:
- A . her vocational rehabilitation counselor
- B . Susan herself
- C . her parents
- D . her teacher
Ava is a 45-year-old female with a significant cognitive disability working in a part-time job. Her progress has been exceptionally good and her employment support professional thinks it is time to begin fading from the worksite.
What is the MOST important factor in ensuring Ava’s continued success at work?
- A . Ava’s co-workers are willing to provide various types and degrees of work support for her.
- B . Ava’s family feels that she is now well adjusted to the community.
- C . Ava’s supervisor can contact the employment support professional whenever work expectations are not met.
- D . Ava and her co-workers enjoy having lunch together.
Collecting data for a task analysis requires:
- A . Instruction.
- B . fading.
- C . observation.
- D . training.
For marketing materials such as business cards, brochures, pamphlets, and flyers to be effective, they must include:
- A . state-of-the-art graphics and pictures
- B . everything that describes your organization and programs
- C . information for all your large! audiences
- D . clear, concise written material
You are completing a Community-based Work Assessment (CBWA) with a 26-year-old female who has a cognitive disability. She was offered a job during her CBWA at the first of the 3 business sites you set up.
Which of the following is the BEST way to proceed?
- A . Inquire if the other CBWA sites would hire her so that she would have options from which to choose.
- B . Decline the job offer immediately.
- C . Accept the job offer immediately.
- D . Complete the CBWA and discuss the job opportunity with all stakeholders.
You are meeting with a new business owner to market your employment program.
Which of the following items is the LEAST appropriate topic to be discussed?
- A . How difficult it is to find jobs for people with disabilities
- B . Long-term follow along services to help with skill acquisition, diversity training, and promotion
- C . Available tax credits for hiring individuals with disabilities
- D . Job training supports that you provide for the person hired
The primary purpose of a task analysis is to:
- A . take a job duty and break it down into teachable steps
- B . list the types of responsibilities of the employee
- C . help the job coach fade from supporting the employee
- D . identify various positions available in an organization
When negotiating a possible job for a client, which of the following would be the MOST useful?
- A . Present the job seeker in a manner that establishes the value they would bring to the organization.
- B . Show all the tax breaks that the business would get from hiring the job seeker.
- C . Explain why hiring a person with a disability is the right thing to do.
- D . Promise to have a support staff with the person as long as the employer wants.
Which of the following strategies is NOT recommended by the School-to-Work Opportunities Act?
- A . Pull integration of youth with disabilities into the school-to-work system, rather than separate, set-aside programs
- B . Participation of the student’s family in the absence of the student in the planning and decision-making process, with a focus on the student’s preferences
- C . Continuous communication between members of the Individualized Education Program (IEP) and the transition planning team
- D . Clearly defined roles and responsibilities of the members of the Individualized Education Program (IEP) and the transition planning team
What core pre-employment transition requirement is met when teaching a student about disclosing a disability?
- A . work-based learning
- B . workplace readiness
- C . disability etiquette
- D . self-advocacy
You are supporting a job-seeker who is eager to start her own catering business. Her vocational counselor asks you to conduct some assessments to determine if she is capable of starting her own business.
Which of the following assessment strategies or tools is LEAST useful in determining whether she will succeed in her own business?
- A . Assisting her to identify her strengths and limitations in managing her own business
- B . A vocational evaluation
- C . Developing a business feasibility test
- D . Evaluation of her family support, Social Security benefits, and other resources
A supervisor reports to you that the young woman with autism who started work two weeks ago is not "fitting in." Specifically, she is not greeting people. Instead she stares at people when they say hello to her, and her supervisor’s efforts at remediation have not been successful.
After you verify the accuracy of his observation, which of the following strategies should you implement FIRST?
- A . Help her prepare an index card reminder to say hello in response to being greeted.
- B . Enroll her in a social club that is offered by your agency to help her develop friendships.
- C . Practice conversations with her in your office until she says hello on cue 9 out of 10 times.
- D . Practice with her at work and model saying hello to co-workers during her work shift.
Focusing on a job-seeker’s vision of their future is a component of:
- A . task analysis
- B . systematic instruction
- C . person-centered planning
- D . people-first language
Impairment-related work expenses, earned income exclusion, and trial work periods are examples of:
- A . work incentives.
- B . disclosure terms.
- C . tax credits.
- D . employer benefits
Sam has a significant cognitive disability. His job begins in one week and he needs systematic instruction to assist him in learning his job duties.
Which of the following is LEAST important for you to do in preparing him for work prior to his first day?
- A . Observe the job to organize the daily routine, establish job duties, and identity a co-worker to provide natural supports.
- B . Ensure that he has rescheduled his medical appointments and recreation activities scheduled for next month so that they do not interfere with his work schedule and natural supports
- C . Arrange for him to attend the new employee orientation and take the time to work his shift with him to develop a job task analysis and identity natural supports.
- D . Observe and interview his co-workers to complete a task and job duty analysis, and identify natural workplace supports.