Apple Apple Device Support Apple Device Support Exam (SUP-2024) Online Training
Apple Apple Device Support Online Training
The questions for Apple Device Support were last updated at Feb 04,2025.
- Exam Code: Apple Device Support
- Exam Name: Apple Device Support Exam (SUP-2024)
- Certification Provider: Apple
- Latest update: Feb 04,2025
What are two features of two-factor authentication for a personal Apple ID?
- A . It uses a four-digit passcode to access a user’s account.
- B . It ensures that only the account’s owner can access the account.
- C . It requires a special app on the trusted device.
- D . It doesn’t require the Apple ID password.
- E . It can be accessed on trusted devices.
Which device can you use to unlock your Mac computer’s screen saver and approve authentication requests from macOS and other apps?
- A . HomePod
- B . iPhone
- C . iPad
- D . Apple Watch
You’re ready to transfer a sysdiagnose from your iPad to your Mac.
Where in System Settings can you locate the log file on iPad?
- A . Logging > Debug Logging
- B . General > Analytics & Improvements > Analytics Data
- C . Privacy & Security > Analytics & Improvements > Analytics Data
- D . Analytics > Analytics Data
You’re experiencing odd behavior with a Custom App on your iPad.
How should you gather information about the app issue?
- A . Turn on debug logging.
- B . Open Apple Configurator for iPhone and run diagnostics.
- C . Turn on advanced analytics.
- D . Gather a sysdiagnose.
Which folders normally appear at the root level of the storage volume in the Finder on a Mac?
- A . Applications, Documents, System, and Users
- B . Library, Network, System, and Volumes
- C . Documents, Library, System, and Users
- D . Applications, Library, System, and Users
How many days do you have to recover deleted files from iCIoud Drive?
- A . 15
- B . 45
- C . 60
- D . 30
ACME, Inc. wants to ensure that iPhone and iPad backups created with Apple Configurator on a Mac are encrypted and protected with a password.
Which action in Apple Configurator should you select to create password encrypted backups?
- A . Actions > Prepare, then select Encrypt Backups
- B . Actions > Apply > Backup Password
- C . Actions > Advanced > Encrypt
- D . Actions > Advanced > Enable Encrypted Backups
You are using Apple Configurator for Mac to restore an iPad backup and notice that the restore
process is taking longer than you expect.
Which menu option should you choose to see current activity in Apple Configurator?
- A . View > Activity
- B . View > Show Status Bar
- C . Actions > Open Activity
- D . Window > Activity
Which four storage formats can the Files app read and write to on iPhone and iPad devices?
- A . MS-DOS (FAT)
- B . Mac OS Extended (HFS+)
- C . NTFS
- D . APFS
- E . ExFAT
- F . ZFS
HOTSPOT
Scenario
Andre created a Keynote presentation on his iPad that he wants to access on the desktop of his MacBook Air.
Select the setting in the sidebar that Andre should turn on to access iCIoud Drive on his Mac.
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