Apple Apple Device Support Apple Device Support Exam (SUP-2024) Online Training
Apple Apple Device Support Online Training
The questions for Apple Device Support were last updated at Feb 03,2025.
- Exam Code: Apple Device Support
- Exam Name: Apple Device Support Exam (SUP-2024)
- Certification Provider: Apple
- Latest update: Feb 03,2025
Which two types of Activation Lock are available to organizations?
- A . Individual-linked
- B . Device-linked
- C . User-linked
- D . Personal
- E . Organization
Which action in Apple Configurator for Mac should you select to retain user data (if recoverable) if iPhone or iPad devices are unresponsive or in recovery mode?
- A . Restore
- B . Revive
- C . Update
- D . Erase all Content and Settings
DRAG DROP
Match the Apple Configurator actions on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.
What happens when you restore a Mac with Apple silicon with Apple Configurator?
- A . It updates the firmware and recoveryOS, and erases and installs macOS.
- B . It restores the system state from before a corrupted battery drain.
- C . It recovers data from a Time Machine snapshot on the internal storage.
- D . It forces the Mac to perform any pending software updates.
Which setting should you check to find out if ACME manages her iPhone?
- A . Privacy & Security > Device Management
- B . Control Center > Device Profile
- C . General > Software Update
- D . General > VPN & Device Management
- E . General > Profile & Device Management
HOTSPOT
Select the setting in the sidebar that you should use to automatically keep your Mac up to date.
Which disk format should you use to create a bootable macOS installer that includes macOS Recovery
on an external storage device?
- A . APFS (Encrypted)
- B . Mac OS Extended (Encrypted)
- C . APFS
- D . MacOS Extended
Scenario
ACME, Inc. suffered a power loss while you were upgrading to a major version of macOS on your Mac Studio. The Mac now shows only a black screen. You tried to revive the computer using Apple Configurator for Mac, but the revive was unsuccessful.
Which Apple Configurator action should you try next on your Mac Studio?
- A . Erase All Content and Settings
- B . Update
- C . Revive Device
- D . Prepare
- E . Restore
ACME, Inc. wants all users to see mounted servers in the Finder by default.
Which terminal command should you use to modify the Finder preferences to display mounted servers?
- A . defaults read com.apple.finder ShowMountedServersOnDesktop true
- B . defaults cat com.apple.finder ShowMountedServersOnDesktop true
- C . defaults write com.apple.finder ShowMountedServersOnDesktop true
- D . defaults append ShowMountedServersOnDesktop com.apple.finder true
You’re reviewing the manual page for the defaults command in Terminal.
What should you do to exit a manual page in the Terminal window?
- A . Press the Esc key
- B . Press the Control-X keys
- C . Type Exit and Press the Return key
- D . Press the Q key
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