Change Management Foundation

Which is a desired characteristic of a vision statement for a change?A . It is veritable so its achievement can be confirmed B. Explains the future organization structure in detail C. Lists all the activities needed to achieve the changes D. Sets out several promises that may be hard to...

Which statement describes ‘shared values’ in the McKinsey 7S model?A . The ability of employees to perform their roles B. The introduction of matrix management C. The attitude of staff toward their work D. The management style adopted by senior leadersView AnswerAnswer: C Explanation: The McKinsey 7S model is a...

Which MNTI® preference is characterized by being spontaneous and disliking detailed plans?A . Intuition B. Feeling C. Perceiving D. IntrovertView AnswerAnswer: C Explanation: According to the Myers-Briggs Type Indicator (MBTI), perceiving is one of the four preference pairs that describe how people interact with the world and make decisions. Perceiving...

Which of the following statements about the change severity assessment ‘environment’ impact are true? The amount of other activity happening at the same time as the charge is a factor The common values and behaviors in the organization is a factor.A . Only1 is true B. Only 2 is true...

According to Schein, which approach would decrease learning anxiety?A . Reminding the stakeholders of all the times they have failed to change B. Encourage staff to try new things C. Penalising staff who make mistakes C. Creating a sense that the organization might fail if the change is NOT made.View...

According to Tiompenaars and harronden-Turner, which example is a level three basic assumption’ expression of culture?A . Meeting customer need is more important than profit B. Senior management grades are entitled to ‘executive’ chairs C. The team motto is ‘to deliver excellent service’ D. The required behaviors are set out...

Which management approach is recommended to help people through the neutral zone’ phase of Gridges’ model of human transition?A . Hold on to established routines wherever possible B. Reduce gossip by limiting social occasions at work. C. Direct feedback through the normal line management processes D. Describe this period as...

Which of the following is a purpose of creating a change management plan when preparing for change?A . Document the set of typically recurring actions that contribute to change readness’ B. Provide a detailed schedule of project and their dependencies C. Capture of full list of issues to be resolved...

When comparing ‘lean’ and ‘rich’ communication channels, which of the following statements about a ‘rich’ communication channel is true? A ‘rich’ channel allows for conversation a quick response, and the chance for interaction. A ‘rich’ channel conveys non-verbal cues, such as emotion and feelings, tone or gestures.A . Only 1...

Which statement about Senge’s system thinking model is correct?A . Processes in organizations can either support or limit the effectiveness of change B. Change can be planned and implemented using an eight-stage model C. Change must e driven primary by senior sponsors D. Leadership support is NOT required in the...