Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)
- A . Type of work not preferred
- B . Skills mismatch
- C . Not a preferred customer
- D . Parts unavailable
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)
- A . Type of work not preferred
- B . Skills mismatch
- C . Not a preferred customer
- D . Parts unavailable
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)
- A . Type of work not preferred
- B . Skills mismatch
- C . Not a preferred customer
- D . Parts unavailable
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)
- A . Type of work not preferred
- B . Skills mismatch
- C . Not a preferred customer
- D . Parts unavailable
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)
- A . Type of work not preferred
- B . Skills mismatch
- C . Not a preferred customer
- D . Parts unavailable
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)
- A . Type of work not preferred
- B . Skills mismatch
- C . Not a preferred customer
- D . Parts unavailable
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)
- A . Type of work not preferred
- B . Skills mismatch
- C . Not a preferred customer
- D . Parts unavailable
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)
- A . Type of work not preferred
- B . Skills mismatch
- C . Not a preferred customer
- D . Parts unavailable
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)
- A . Type of work not preferred
- B . Skills mismatch
- C . Not a preferred customer
- D . Parts unavailable
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)
- A . Type of work not preferred
- B . Skills mismatch
- C . Not a preferred customer
- D . Parts unavailable
Which reasons can field agents provide when rejecting tasks that were assigned to them? (Choose two.)
- A . Type of work not preferred
- B . Skills mismatch
- C . Not a preferred customer
- D . Parts unavailable
Expansion of Springbank School and closing the Pittville High School further education unit. This would involve providing a new further education unit at Springbank School in collaboration with Battledown School. This option would reduce duplication and would potentially offer a wider range of education courses. Springbank School believes this change could meet the LEA’s requirement for learning choice.
End of scenario
Answer the following question about the Programme Business Case.
The following questions include only true statements, but only 2 statements are appropriate entries for that heading in the Strategic Case section.
Remember to select 2 answers to each question.
Which 2 statements should be recorded under the Organization overview heading?
- A . The Consortium has been formed to plan the transformation of education and learning for 14-19-year-olds throughout the Western Area.
- B . Formal meetings have been held over the past nine months to establish the goals to be achieved.
- C . Pittville is the commercial, retail and cultural centre of Topland, with a population of circa 22,000.
- D . There are problems accessing learning in some parts of the region.
- E . There is a shortage of higher education establishments in the region.
Answer the following question about the Programme Business Case.
The following questions include only true statements, but only 2 statements are appropriate entries for that heading in the Strategic Case section.
Remember to select 2 answers to each question.
Which 2 statements should be recorded under the Existing arrangements heading?
- A . The merger of Longshire Agricultural College and Greenhills University.
- B . The area is served by Pittville University and four secondary schools; three of which have further education units.
- C . Long term financial viability of the education and training system for 11-18-year-olds.
- D . The priority is learning provision for 16-18-year-olds in Pittville.
- E . Each Local Government Authority has a budget for adult learning.
Which 2 statements should be recorded under the Business needs heading?
- A . Achieving success rates for qualifications.
- B . The Pittville development option will result in a net saving in cleaning costs
- C . Existing staff can absorb a 30% increase in the number of 16-18 year old learners.
- D . Success rates for qualifications are near average.
- E . Long term financial viability of the education and training system for 11-18-year-olds.
Which 2 statements should be recorded under the Benefits, risks, dependencies and constraints heading?
- A . Increase the number of education courses from 55 to 65.
- B . The project could meet with substantial opposition from parents and staff.
- C . Maintain staff satisfaction.
- D . An operating surplus will be generated from hiring out the sports facilities at the new campus.
- E . To implement links with employers and the local economy.
Which 2 statements should be recorded under the Benefits, risks, dependencies and constraints heading?
- A . Increase the number of education courses from 55 to 65.
- B . The project could meet with substantial opposition from parents and staff.
- C . Maintain staff satisfaction.
- D . An operating surplus will be generated from hiring out the sports facilities at the new campus.
- E . To implement links with employers and the local economy.
Answer the following question about spending objectives for the Pittville project.
The following questions include only true statements about the Pittville project, but only 1 statement is an appropriately defined SMART spending objective for the stated outcome.
Which is an appropriately defined SMART spending objective for increased 16-18 year-old learners participation?
- A . To increase the rate of 16-18-year-olds in education and training by at least 15% within three years.
- B . To offer a broader range of education courses for 16-18-year-olds.
- C . To accommodate a further 80 full time learners within thePittville University existing facility.
- D . To absorb 11-16 year-old pupils from Pittville High into the other schools if all further education units were moved to a new campus.
Which is an appropriately defined SMART spending objective for greater learner success rates?
- A . To ensure that all learning providers for 16 to 18-year-olds are able to offer effective learning.
- B . To reduce staff turnover in the next two years.
- C . To increase the achievement of qualifications by a minimum of 15% within three years.
- D . To provide all education courses with immediate effect.
Which is an appropriately defined SMART spending objective for more choice of subjects?
- A . To increase the number of education courses from 55 to 65, preferably more.
- B . To increase the number of education courses offered to 16 to 18-year-olds within three years.
- C . To provide at least 65 different education courses for 16 to 18-year-olds within three years.
- D . To increase the achievement of qualifications by a minimum of 15% within three years.
Which is an appropriately defined SMART spending objective for improved efficiency of resources?
- A . To increase the utilization of teachers from 75% to 90% within three years.
- B . To reduce travel times for staff and students to and from the new campus.
- C . To absorb up to 30% growth in the number of 16 to 18-year-old learners within the current establishment of support staff.
- D . To create a healthy competition between learning providers to benefit learners.
HOTSPOT
Using the Scenario, answer the following question about the development of the Strategic Case for the Pittville project.
Lines 1 to 4 in the table below consist of an assertion statement and a reason statement.
For each line identify the appropriate option, from options A to E, that applies. Each option can be used once, more than once or not at all.
Assertion
The option to ‘Develop a new campus on the site of the Old Fire Station Headquarters’ should be captured on the long list within the Strategic Case.
‘Underachieving on success rates for qualifications’
should be captured under the business need heading in the Strategic Case.
‘Development of learning provision for 14-19-year-olds in Pittville’ should be recorded as a key service requirement.
The number of students accommodated by each of the current learning providers should be detailed in the Strategic Case.
Reason
Because
a) The purpose of the long list is to identify a wide range of options that meet the spending objectives, potential scope and benefits criteria.
b) The business needs in a Strategic Case should include deficiencies in current provision.
c) The key service requirements in a Strategic Case should set out the existing arrangements and explain how services are currently organized, provided and supplied.
d) The critical success factors essential to the successful delivery of a scheme should be included in a Strategic
Case
The option to ‘Develop a new campus on the site of the Old Fire Station Headquarters’ should be captured on the long list within the Strategic Case.
Reason: The purpose of the long list is to identify a wide range of options that meet the spending objectives, potential scope and benefits criteria.
Appropriate Option: A (True and the reason explains the assertion)
‘Underachieving on success rates for qualifications’ should be captured under the business need heading in the Strategic Case.
Reason: The business needs in a Strategic Case should include deficiencies in current provision.
Appropriate Option: A (True and the reason explains the assertion)
‘Development of learning provision for 14-19-year-olds in Pittville’ should be recorded as a key service requirement.
Reason: The key service requirements in a Strategic Case should set out the existing arrangements and explain how services are currently organized, provided and supplied.
Appropriate Option: C (True but the reason is false)
The number of students accommodated by each of the current learning providers should be detailed in the Strategic Case.
Reason: The critical success factors essential to the successful delivery of a scheme should be included in a Strategic Case
Appropriate Option: B (True but the reason does not explain the assertion)
Using the Scenario, answer the following questions about scoping the proposal and preparing the Strategic Outline Case for the Pittville project.
Decide whether the approach is appropriate for stage 1, and select the response that supports your decision.
When preparing the Strategic Outline Case, the need to address the number of education courses available to 16-18-year-olds was considered to be sufficiently large and stand alone to form a project.
Was this an appropriate application of the Five Case Model for this project?
- A . No, because the Pittville project is part of a larger programme of change.
- B . No, because whether the change is sufficiently large to warrant a project should have been determined before this stage.
- C . Yes, because this stage should confirm the strategic context of the proposal.
- D . Yes, because this stage should provide stakeholders with an early indication of the preferred option.
The Consortium has stated that within the next three years, it expects to see at least a 15% increase in the attainment of qualifications. However, it has not proposed ways in which the success rates for qualifications can be increased.
Is this approach appropriate for defining the spending objectives in the Strategic Outline Case?
- A . No, because without a solution to the problem, there is no way of calculating what the potential improvements might be.
- B . No, because the Consortium should NOT be specifying the targeted outcomes.
- C . Yes, because the Consortium has been formed to plan the transformation of education and learning.
- D . Yes, because the Strategic Case should focus on what needs to be achieved in terms of the targeted outcomes and outputs rather than input in relation to the potential solution.
Using the Scenario, answer the following questions about scoping the proposal and preparing the Strategic Outline Case for the Pittville project.
Decide whether the approach is appropriate for stage 1, and select the response that supports your decision.
There is a risk that the local planning authority may reject proposals for development of the Old Fire Station Headquarters site. This will cause delays to the project.
Should this risk be recorded as an external non-systemic risk within the Strategic Outline Case?
- A . No, because risks should be identified in the Outline Business Case.
- B . No, because this is a service risk associated with the design and build phases of the project.
- C . Yes, because the local planning authority is an external organization.
- D . Yes, because changes to the Old Fire Station Headquarters site will affect the environment.
There is a need to meet regulations that address the needs of those with Learning Difficulties and Disabilities Should this item be recorded as a dependency within the Strategic Outline Case?
- A . No, because the regulations are an externally imposed parameter or constraint.
- B . No, because dependencies should NOT be recorded within the Strategic Outline Case.
- C . Yes, because any actions or developments required by others should be considered if the success of the project is dependent upon them.
- D . Yes, because success of the project is dependent upon compliance with these regulations.
HOTSPOT
Answer the following question about the costs identified when preparing the Economic Appraisal for the short list options for the Pittville project.
Column 1 contains a list of the costs identified. For each cost in Column 1, decide if the cost should be included in the Economic Appraisal and select from Column 2 the type of cost it represents. Each selection from Column 2 can be used once, more than once or not at all.
Column 1
1) The additional on-going cost of electricity for the Pittville University development.
2) The money spent to date on the Old Fire Station Headquarters site feasibility study and legal advice.
3) The cost of a stand-alone technology cabin with a separate contract for specialist call-out support, paid on an as-needed basis.
4) The Highways Department will have to upgrade the access road to the Old Fire Station Headquarters site. However, this cost will NOT count against the Pittville project budget.
5) The Old Fire Station Headquarters site was to be sold but will now be used for the new campus. It is owned by the Council so there is no cost.
6) The car park at Pittville University will need to be expanded if over 1,500 students attend the university.
Column 2
A) NOT included in the Economic Appraisal
B) Fixed cost
C) Variable cost
D) Semi-variable cost
E) Step cost
The money spent to date on the Old Fire Station Headquarters site feasibility study and legal advice should be included in the Economic Appraisal as a B. Fixed cost. These are costs that have already been incurred and will not change regardless of the scale of the project moving forward.
The cost of a stand-alone technology cabin with a separate contract for specialist call-out support, paid on an as-needed basis, should be included as a D. Semi-variable cost. The base cost of the cabin is fixed, but the call-out support costs will vary depending on the frequency of the need for specialist support.
The Highways Department’s upgrade of the access road to the Old Fire Station Headquarters site, even though it will not count against the Pittville project budget, should still be considered in the Economic Appraisal to understand the full economic impact of the project. However, since it does not impact the project budget directly, it could be argued that it is A. NOT included in the Economic Appraisal from the project’s budget perspective but might be acknowledged in a broader economic impact analysis.
The use of the Old Fire Station Headquarters site, which is owned by the Council and was to be sold
but will now be used for the new campus, represents an opportunity cost but not a direct financial cost to the project. Therefore, it might be A. NOT included in the Economic Appraisal as a direct cost but could be considered in terms of forgone revenue or alternative use value in a broader economic analysis.
The need to expand the car park at Pittville University if over 1,500 students attend represents a E. Step cost. This cost will not occur until a certain threshold (in this case, student numbers) is reached, at which point it will increase in a step-like manner.
Using the Scenario, answer the following questions about the critical success factors (CSFs) for the option to build a campus on the Old Fire Station Headquarters site, with all courses for 16 – 18-year-olds provided by Pittville University.
Remember to select 2 answers to each question.
Which 2 attributes demonstrate that this option supports the key CSF Strategic fit and business needs?
- A . The attainment of qualifications should increase by 15% through the provision of better facilities.
- B . The Local Education Authority Director has agreed to be the Senior Responsible Owner for the Pittville project.
- C . Physical access to learning will be improved throughout the region as the new site has good access from most of Pittville.
- D . Local parents are opposed to the closing of Pittville High School.
- E . All further education units need to be absorbed into the new campus, reducing the number of educational providers to choose from.
Which 2 attributes demonstrate that this option supports the key CSF Potential value for money?
- A . New opportunities will be available for teachers to be involved in delivering the new education courses.
- B . The ‘BAU/status quo’ option is the baseline for assessing value for money.
- C . There is a reasonably positive reaction from local schools to the Old Fire Station Headquarters being used as a second site.
- D . The demographic forecasts are for further reductions in the demand for places over the next five years.
- E . A new campus would provide modern and better facilities at a cheaper cost than refitting existing buildings.
Which 2 attributes demonstrate that this option supports the key CSF Potential achievability?
- A . The Pittville project is part of a larger programme of change.
- B . Having a sufficient number of students with one provider will potentially attract good quality teaching staff.
- C . Pittville University can accommodate a further 80 full time learners within the existing facility before the new site is available.
- D . The building of the new campus must achieve compliance with the regulations on the Disability Discrimination Act.
- E . The Consortium has agreed that the priority for the Western Area Learning Improvements Programme is improving the learning provision for 16-18-year-olds in Pittville.
Which 2 attributes demonstrate that this option supports the key CSF Supply-side capacity and capability?
- A . The campus is to be run by Pittville University but there is stakeholder resistance.
- B . The new campus will have the space to extend the number of education courses as student numbers increase.
- C . The new campus can provide technology to enable Welsh language teaching throughout the region.
- D . The project must comply with the Special Educational Needs and Disability Act.
- E . The Consortium has been meeting on a formal basis for nine months.
Which 2 attributes demonstrate that this option supports the key CSF Potential affordability?
- A . The addition of a new campus will be matched by plans to downsize elsewhere.
- B . Constant prices have been used to estimate lifecycle costs in the value for money appraisal.
- C . The 3 local government authorities have formed a partnership known as the Western Area Learning Consortium.
- D . The option provides an increase in the progression to higher-level learning.
- E . The cost of maintaining and adapting Pittville High School will be removed by closing the school.
Which 2 attributes demonstrate that this option supports the key CSF Potential affordability?
- A . The addition of a new campus will be matched by plans to downsize elsewhere.
- B . Constant prices have been used to estimate lifecycle costs in the value for money appraisal.
- C . The 3 local government authorities have formed a partnership known as the Western Area Learning Consortium.
- D . The option provides an increase in the progression to higher-level learning.
- E . The cost of maintaining and adapting Pittville High School will be removed by closing the school.
Answer the following questions about the actions taken when preparing the Economic Case within the Full Business Case (FBC).
The Outline Business Case (OBC) was based on the following preferred way forward:
Decide whether the action taken represents an appropriate application of the Five Case Model for this project and select the response that supports your decision.
Since the OBC, the Government has established that students from the country do not have to pay university tuition fees. There has been a further 15% increase in interest for taking a Welsh language course at Pittville University.
Should the service scope and underlying assumptions be amended?
- A . No, because the underlying business need of falling 16-18-year-olds participation in education remains the same.
- B . No, because an increase in interest will NOT reduce the support for the preferred option from the Local Education Authority.
- C . Yes, because any changes to service requirements may require following-up throughout the whole case.
- D . Yes, because students are Pittville project stakeholders.
The best and final offers have been returned for the delivery of the new campus. The preferred supplier was Piaffeco, which was the same supplier that delivered the neighbouring Marshgate High School.
Should Economic Appraisals be prepared for the best and final offers for the discarded service providers on the short list?
- A . No, because only the public sector comparator (PSC) should be updated in light of knowledge gained from the procurement.
- B . No, because updating the FBC with best and final offers should be done as part of the Commercial Case.
- C . Yes, because the reasons for rejecting potential service providers from the long list to the short list stage should be provided.
- D . Yes, because the FBC should provide Economic Appraisals for all options.
The Director of Pittville University has resigned during the procurement process. As a result, the Deputy Director is now acting as Director. The other schools have now withdrawn their objections to Pittville University running the new campus. It is thought that the delivery approach could be revised so that Pittville University manages all 16-18-year-olds education and further cost reductions could be achieved. There is no option in the OBC that provides this delivery approach with the service solution of a new campus.
Should the preferred option be reviewed in the FBC? (Select one)
- A . No, because the lack of a Director of Pittville University would not affect a delivery approach involving Pittville University.
- B . No, because the preferred option should remain unchanged once selected at OBC.
- C . Yes, because the FBC must demonstrate that the preferred option offers better VFM than the other available options.
- D . Yes, because the FBC should consider the organization’s strategy for managing contractual change.
The Local Education Authority Director has agreed to be the Senior Responsible Owner. Therefore, they are ultimately responsible for the realization of benefits resulting from the Pittville project.
Should the responsibilities for the benefits realization arrangements be documented in the Economic Case?
- A . No, because the benefits realization arrangements are finalized in the Management Case.
- B . No, because the benefits realization takes place during the implementation and operational phases of the project.
- C . Yes, because the plan for the delivery of benefits should be documented within the benefits register and attached to the FBC.
- D . Yes, because changes to the benefits should be identified before the FBC Economic Appraisals.
Answer the following questions about the content of the Commercial Case and the Financial Case for the Pittville project.
Which detail should be explained in the Commercial Case?
- A . How charges for the preferred service provider’s offer have been modelled, including the resultant benefits.
- B . Capital and revenue implications of the resultant deal, including any costs falling to the organization.
- C . Net effect on the organization’s charges (prices), if any.
- D . Service streams and outputs being contracted for.
Which detail should be explained in the Commercial Case?
- A . Implementation timescales agreed for delivery.
- B . Impact on the organization’s income and expenditure account.
- C . Impact on the organization’s balance sheet.
- D . Overall affordability and funding arrangements for the deal.
Which detail should be explained in the Financial Case?
- A . Allocation of risk negotiated between the organization and the preferred service provider.
- B . Written confirmation of funding arrangements for the deal from the organization’s commissioners.
- C . Underpinning method of payment for services and outputs.
- D . Type of contract used and key contractual issues.
Which detail should be explained in the Financial Case?
- A . Accountancy treatment of the negotiated deal.
- B . Explanation of any personnel implications.
- C . Contingency arrangement for overspends.
- D . Payment premiums for risk transfer.
HOTSPOT
Answer the following questions about preparing for the potential deal for the Pittville project.
Column 1 contains information about the Pittville project. For each entry in Column 1, select from Column 2 the Action within the Five Case Model that should use this information. Each selection from Column 2 can be used once, more than once or not at all.
Five Case Model that should use this information:
"There should be a break clause allowing either party to give two months written notice to terminate the agreement after a minimum of six months." C This information pertains to the A. Determine procurement strategy because it discusses terms that would be part of the procurement agreements and strategies.
"The open procedure is to be used when considering all tender responses for construction of the new campus." C This is also related to A. Determine procurement strategy as it specifies the type of procurement procedure to be used in the tendering process.
"The Contractor will bear responsibility for any failure of construction quality under the Contract." C This information is part of C. Outline potential risk apportionment because it deals with the allocation of risk regarding construction quality.
"All materials used by the Contractor should comply with EU construction standards." C This detail is aligned with E. Ascertain contractual issues and accountancy treatment, as compliance with standards has contractual implications and may affect the accountancy treatment in terms of capitalizing the construction costs.
Using the Scenario, answer the following questions about the Commercial Case for the Pittville project.
The following questions include only true statements about the project, but only two statements are appropriate entries for the suggested heading of the Commercial Case.
Remember to select 2 answers to each question.
Which 2 statements should be recorded under the Required services heading?
- A . 20% of the contract price is to be paid up front for materials.
- B . To increase the rate of 16-18-year-olds participating in education and training by at least 15% within the next three years.
- C . The major users of the finished campus will be 16-18 year old learners.
- D . The selected contractor will be responsible for taking measures to reduce any potential errors in the construction phase.
- E . All intellectual property rights are to be maintained by the Local Education Authority.
Which 2 statements should be recorded under the Potential for risk transfer heading?
- A . Teaching staff will automatically become employees at the new campus with the same terms and conditions of employment.
- B . The selected contractor will be responsible for taking measures to reduce any potential errors in the construction phase.
- C . All construction work is to comply with standard building regulations.
- D . The new campus building is to be listed as an asset on the Local Education Authority balance sheet.
- E . The Local Education Authority is best placed to respond to possible opposition from staff and parents.
Which 2 statements should be recorded under the Proposed charging mechanisms heading?
- A . The cost of any changes to the contract will need to be authorized by the Programme Change Board.
- B . The new campus building is to be listed as an asset on the Local Education Authority balance sheet.
- C . The return on the investment will repay the sum of the original investment over 10 years.
- D . The contract period for development of the new campus is three years.
- E . 20% of the contract price is to be paid up front for materials.
Which 2 statements should be recorded under the Proposed key contractual clauses heading?
- A . Staff at the new campus will automatically become employees of Pittville University with the same terms and conditions of employment.
- B . The parties shall attempt to resolve any dispute through negotiations between senior executives of the parties, who have authority to settle the same.
- C . The new campus building is to be listed as an asset on the Local Education Authority balance sheet.
- D . The return on the investment will repay the sum of the original investment over 10 years.
- E . The contract period for development of the new campus is three years.
Which 2 statements should be recorded under the Proposed key contractual clauses heading?
- A . Staff at the new campus will automatically become employees of Pittville University with the same terms and conditions of employment.
- B . The parties shall attempt to resolve any dispute through negotiations between senior executives of the parties, who have authority to settle the same.
- C . The new campus building is to be listed as an asset on the Local Education Authority balance sheet.
- D . The return on the investment will repay the sum of the original investment over 10 years.
- E . The contract period for development of the new campus is three years.