CSCP

A company that has consistently achieved a high level of on-time delivery performance has decided to reduce its inventory level significantly. Which of the following outcomes is the most likely effect of that decision on the company's on time delivery performance?A . There will be no effect. B. It will...

Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?A . Sales and marketing refers to SCOR to improve demand generation. B. Production and engineering uses SCOR best practices to design a new "make" process flow. C. Distribution and logistics selects suppliers from the SCOR...

A company that is focused on customer relationship management is most likely to take which of the following actions for customers who have been profitable over time?A . Reduce the cost of serving them. B. Target them for higher margin services. C. Target them for greater attention. D. Charge them...

A firm supplies a single line of products to consumers using retail stores and on-line sales, distributors, and wholesalers. Currently the firm has common pricing and response times for sales in each sales channel. Which of the following tools is most appropriate to employ to improve profitability?A . Customer segmentation...

Which of the following is the most important result when a company implements customer relationship management?A . Profits are maximized. B. Retention of key customers is increased. C. Product options are increased. D. Transaction costs are decreased.View AnswerAnswer: B

Which of the following strategies is used primarily for demand planning?A . Build-to-order scheduling B. Push-pull replenishment C. Collaborative planning, forecasting, and replenishment D. Vendor-managed inventoryView AnswerAnswer: C

What is the primary role of marketing in supporting supply chain management?A . Selecting favored supplier partners B. Developing efficient customer channels C. Focusing on short-term forecasting accuracy D. Working with research and development on slow-moving productsView AnswerAnswer: B

Which of the following situations is an example of inventory being held as a way to balance supply and demand?A . A manufacturer holds inventory of key components to maintain a level production schedule. B. A manufacturer of seasonal products builds finished-goods inventory before the peak selling period. C. A...

A main benefit of using customer relationship management (CRM) is:A . maximization of on-time delivery. B. minimization of product returns. C. identification of customers with high lifetime value. D. finding new markets for existing products and services.View AnswerAnswer: C

Which of the following consequences is a result of shipping directly from the point of manufacture to the customer rather than through a distribution network?A . Delivery lead times are consistent. B. Risk pooling benefits are negated. C. Distribution overhead is increased. D. Order-fill rate is decreased.View AnswerAnswer: B