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Which of the following situations is an example of postponement?
Which of the following situations is an example of postponement?A . Shipments are broken down into small groups for reshipment. B. Shipments are consolidated immediately for reshipment. C. Production begins after a customer order is received. D. Partially assembled goods are assembled at a later stage.View AnswerAnswer: D
Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?
Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?A . Creating a customer-centric organization B. Developing a map of the customer segments C. Documenting the objectives for implementation D. Selecting an information technology solutionView AnswerAnswer: A
Reverse supply chain activity typically peaks nearest the beginning of which of the following stages of the product life cycle?
Reverse supply chain activity typically peaks nearest the beginning of which of the following stages of the product life cycle?A . Introduction B. Growth C. Maturity D. DeclineView AnswerAnswer: D
Which of the following tools is most appropriate for the firm to use to improve customer service?
A firm supplies products and services to a wide variety of industries with varying requirements for responsiveness and reliability. Many customers across these industries are not satisfied with the firm’s ability to meet the lead time and on time delivery requirements. Which of the following tools is most appropriate for...
A company most likely would consider moving a portion of its manufacturing to a second location to:
A company most likely would consider moving a portion of its manufacturing to a second location to:A . improve competitive advantage through cost control. B. avoid manufacturing downtime due to material shortages. C. maximize security for customer shipments. D. minimize the impact of natural disasters.View AnswerAnswer: D
A company has been delivering a global product that no longer appears profitable. Senior management’s best response is to:
A company has been delivering a global product that no longer appears profitable. Senior management’s best response is to:A . analyze product profitability by market segment. B. discontinue the product based on eroding profitability. C. provide additional incentives to the sales force. D. increase promotional activity across all markets.View AnswerAnswer:...
Which of the following corporate strategies is most consistent with a flexible supply chain strategy?
Which of the following corporate strategies is most consistent with a flexible supply chain strategy?A . Being the low-price leader B. Providing the highest-quality service C. Providing mature products with stable sales D. Emphasizing the quality of the productView AnswerAnswer: B
Which of the following benefits of supplier relationship management typically results from collaboration with a few critical suppliers?
Which of the following benefits of supplier relationship management typically results from collaboration with a few critical suppliers?A . Automation of supplier sales activities B. Elimination of formal contracts C. Reduction in customer and supplier inventories D. Standardization of communicationsView AnswerAnswer: C
The firm is engaged in which of the following activities?
A firm has identified groups of customers based on specific characteristics the customers desire from products and services the firm can provide. Characteristics include lead times, pricing tiers, and service levels. The firm is engaged in which of the following activities?A . Customer differentiation B. Order winner segregation C. Market...
Which of the following actions is most effective in helping to select a service provider?
A company considers outsourcing its information technology support to a low-cost region on another continent. The company currently has no business presence there. Which of the following actions is most effective in helping to select a service provider?A . Contacting the country's consulate for leads B. Contacting the country's local...
