APICS CTSC Certified in Transformation for Supply Chain (CTSC) Online Training
APICS CTSC Online Training
The questions for CTSC were last updated at Feb 19,2025.
- Exam Code: CTSC
- Exam Name: Certified in Transformation for Supply Chain (CTSC)
- Certification Provider: APICS
- Latest update: Feb 19,2025
During the digital transformation planning process, a company distributed surveys and found that customers wanted a more detailed order status process. The company added online status information capability to their website and sent a customer satisfaction survey to customers after they received the product. This addition helped increase their customer base and repeat business.
This is an example of the successful use of:
- A . data mining.
- B . voice of the customer (VOC).
- C . balanced scorecard.
- D . customer service.
In new product development, which concurrent engineering technique helps ensure efficient production process to meet customer requirements?
- A . Failure mode effects analysis (FMEA)
- B . Early supplier involvement (ESI)
- C . Quality function deployment (QFD)
- D . Statistical process control (SPC)
What is the purpose of using value at risk (VAR) in supply chain risk management?
- A . To establish a common language to quantify supply chain risk in terms of currency
- B . To prioritize supply chain risks based on their likelihood of occurrence
- C . To assess the financial impacts of supply chain risks
- D . To measure the effectiveness of supply chain mitigation efforts
Which organizational structure would be most appropriate for a small start-up company?
- A . Centralized structure
- B . Decentralized structure
- C . Matrix structure
- D . Flat structure
A customer is purchasing a new cell phone, and the sales representative convinces the customer to buy a case to protect the phone.
The customer representative has engaged in:
- A . cross-selling.
- B . suggestive selling.
- C . ad-hoc selling.
- D . up-selling.
Which of the following tools offers visualization to understand how effective processes are operating within the strategic plan by providing end-to-end supply chain transparency beyond conventional accounting measures?
- A . Supply chain control towers
- B . Balanced scorecard
- C . Benchmarking
- D . Gemba walk
On which type of waste does just-in-time (JIT) manufacturing have the largest impact?
- A . Movement
- B . Waiting/Time
- C . Defects
- D . Overproduction/Inventory
Which of the following drawbacks would result for an organization if it were to select transformation projects for implementation purely based on stand-alone benefits?
- A . Inaccuracies in measuring and analyzing targeted improvements
- B . Inefficiencies resulting from a lack of holistic visibility
- C . Inability to get quick buy-in from top management
- D . Compromising one of the competing priorities of cost and working capital
The best way to identify misalignments during the planning process of the transformation is to verify the alignment of the supply chain with the:
- A . overall information technology (IT) capabilities.
- B . business strategy.
- C . expected gross margin.
- D . minimally acceptable customer service fill rate.
When implementing new supply chain capabilities identified by the business strategy, key management capabilities will be required.
Which of the following options corresponds to one of the required key management capabilities?
- A . Internal and external orientation
- B . Inspiring and influential leadership
- C . Management rotational program across markets
- D . Robust executive continuing education
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