APICS CSCP Certified Supply Chain Professional Online Training
APICS CSCP Online Training
The questions for CSCP were last updated at Nov 20,2024.
- Exam Code: CSCP
- Exam Name: Certified Supply Chain Professional
- Certification Provider: APICS
- Latest update: Nov 20,2024
The probability of customer dissatisfaction is highest when which of the following conditions exists?
- A . Customer expectations are clearly defined.
- B . Supplier execution is too low.
- C . There is a gap between expected performance and perceived performance.
- D . There is a gap between what was indicated and what was accomplished.
Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?
- A . Creating a customer-centric organization
- B . Developing a map of the customer segments
- C . Documenting the objectives for implementation
- D . Selecting an information technology solution
Which of the following customer relationship management activities most appropriately is used for revenue generation?
- A . Generating customer leads
- B . Generating graphic sales models
- C . Measuring customer preferences
- D . Identifying customer margins
Compared to mass-media marketing, customer relationship management has the advantage of allowing the organization to:
- A . compete for customers based on service.
- B . reach a larger number of potential customers.
- C . reduce inventory to improve cash flow.
- D . focus on attracting new customers.
A manufacturer uses standard costing, and a potential supplier uses activity-based costing.
This difference most likely will have implications for which of the following types of future decisions?
- A . Price concessions
- B . Make-or-buy
- C . Distribution warehouse locations
- D . Freight terms
Compared to a blanket purchase order, a supplier alliance agreement is best differentiated by:
- A . efficient material replenishment processes.
- B . clearly identified roles for the buyer and seller.
- C . a shared vision of added value.
- D . a sole-source agreement.
Incorporating supplier input into product and process design helps to:
- A . maintain quality.
- B . stabilize product costs.
- C . reduce time to market.
- D . save costs to the buyer.
A media company offers a majority of its movies through a specific distributor. The media company is beginning to produce content for a new foreign market to which the distributor has exclusive access.
To maximize savings and gain entry to this new market, the media company should:
- A . create a contract for the new market.
- B . enter into a partnership.
- C . form a strategic alliance.
- D . acquire the distributor.
A company considers outsourcing its information technology support to a low-cost region on another continent. The company currently has no business presence there.
Which of the following actions is most effective in helping to select a service provider?
- A . Contacting the country’s consulate for leads
- B . Contacting the country’s local government for recommendations
- C . Visiting several potential providers before making a selection
- D . Finding a trusted local business agent to help in the search
Which of the following benefits of supplier relationship management typically results from collaboration with a few critical suppliers?
- A . Automation of supplier sales activities
- B . Elimination of formal contracts
- C . Reduction in customer and supplier inventories
- D . Standardization of communications
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