An IT department outsourced application support and negotiated service level agreements (SLAs) directly with the vendor Although the vendor met the SLAs business owner expectations are not met and senior management cancels the contract.

An IT department outsourced application support and negotiated service level agreements (SLAs) directly with the vendor Although the vendor met the SLAs business owner expectations are not met and senior management cancels the contract.

This situation can be avoided in the future by:
A . improving the business requirements gathering process
B . improving the negotiation process for service level agreements (SLAs)
C . implementing a vendor performance scorecard
D . assigning responsibility for vendor management

View Answer

Answer: A