An escalation on a Revenue Cloud Project happens, which role is primarily responsible for project success?

An escalation on a Revenue Cloud Project happens, which role is primarily responsible for project success?
A . Technical Architect
B . Project Manager
C . Customer Success Manager
D . Developer
E . Solution Architect

View Answer

Answer: B

Explanation:

A project manager is the role that is primarily responsible for project success, especially when an escalation on a Revenue Cloud project happens. A project manager oversees the end-to-end delivery of a Salesforce project, ensuring that the project is delivered within scope, budget, and timeline. A project manager also coordinates the communication and collaboration among the project team, the customer, and other stakeholders, as well as manages the risks, issues, and changes that may arise during the project lifecycle. A project manager is the first point of contact for any escalation on a Revenue Cloud project, and is expected to resolve the escalation promptly and effectively, by applying the appropriate escalation management process and involving the relevant parties. A project manager also monitors and reports on the project progress, quality, and satisfaction, and ensures that the project meets the customer’s expectations and business objectives. 1234

Reference:

1: Your Guide to Salesforce Roles & Responsibilities

2: Salesforce Introduces Revenue Cloud to Help Businesses Accelerate Revenue Growth Across Any Channel

3: Marketing Cloud Consultant Job Description

4: What Is Salesforce Revenue Cloud?