Agent’s Skills are added, modified or removed in which Genesys application?

Agent’s Skills are added, modified or removed in which Genesys application?
A . CC Pulse
B . WFM web
C . SCI
D . Genesys Administrator

View Answer

Answer: C

Explanation:

Reference: http://docs.genesys.com/Special:Repository/gd76rn.html?id=8a0e52d0-b8ad-4a97-91fe­4ecad5c3418c