After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.

After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.

How should a consultant correct this problem
A . Grant Authors access to the FAQ article type.
B . Set article Org Wide Default to Public ReadWrite.
C . Add Authors to the FaQ Data Category.
D . Grant Authors access to the FaQ record type

View Answer

Answer: D

Explanation:

After migrating from Knowledge to Lightning Knowledge, Authors need to have access to the record types associated with the article types they want to create. Granting Authors access to the FAQ record type will allow them to create FAQ articles in Lightning Knowledge.

Verified Reference:

https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_migration.htm&type=5:

https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_migration_record_types.htm& type=5