A technician is assisting a user who cannot access network resources when the workstation is connected to a VoIP phone. The technician identifies the phone as faulty and replaces it.
According to troubleshooting methodology, which of the following should the technician do NEXT?
A . Implement the solution.
B . Test the theory.
C . Duplicate the issue.
D . Document the findings.
E . Verify functionality.
Answer: E
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