According to troubleshooting methodology, which of the following should the technician do NEXT after determining the most likely probable cause of an issue?

According to troubleshooting methodology, which of the following should the technician do NEXT after determining the most likely probable cause of an issue?
A . Establish a plan of action to resolve the issue and identify potential effects
B . Verify full system functionality and, if applicable, implement preventive measures
C . Implement the solution or escalate as necessary
D . Test the theory to determine the cause

View Answer

Answer: A

Explanation:

According to troubleshooting methodology, after determining the most likely probable cause of an issue, the next step is to establish a plan of action to resolve the issue and identify potential effects. This step involves defining the steps needed to implement a solution, considering the possible consequences of each step, and obtaining approval from relevant stakeholders if necessary.

Reference: https://partners.comptia.org/docs/default-source/resources/comptia-network-n10-008-exam-objectives-(2-0), https://www.comptia.org/blog/the-comptia-guide-to-it-troubleshooting