ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute application. Of the following requirements, which option requires you to configure distinct mobile app channels?

ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute application. Of the following requirements, which option requires you to configure distinct mobile app channels?
A . Mobile app color palettes are different for users and CSRs.
B. The mobile app customizes currency units and date/time format according to the location of the users.
C. CSRs can create other case type instances on the mobile app.
D. The mobile app supports all mobile phone operating systems.

View Answer

Answer: C

Explanation:

This option requires you to configure distinct mobile app channels for users and CSRs because it involves different capabilities for different user roles. A mobile app channel defines how a case type is displayed and processed on a mobile device. You can configure different mobile app channels for different user roles and case types. The other options do not require distinct mobile app channels because they involve common features or settings that can be applied to all users or devices.

References: https://docs-

previous.pega.com/mobile/87/configuring-mobile-app-channels