A technician is assisting a user who cannot connect to a network resource. The technician first checks for a link light. According to troubleshooting methodology, this is an example of:
A technician is assisting a user who cannot connect to a network resource. The technician first checks for a link light. According to troubleshooting methodology, this is an example of:
A . using a bottom-to-top approach.
B . establishing a plan of action.
C . documenting a finding.
D . questioning the obvious.
Answer: A
Explanation:
Using a bottom-to-top approach means starting from the physical layer and moving up the OSI model to troubleshoot a network problem. Checking for a link light is a physical layer check that verifies the connectivity of the network cable and device.
Reference: https://www.professormesser.com/network-plus/n10-007/troubleshooting-methodologies-2/
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