A project manager queries stakeholders to identify the right communication channel to be used during the project life cycle. After reviewing the responses, the project manager reports that 70% of the stakeholders prefer email communication, and the rest prefer face-to-face communication.

A project manager queries stakeholders to identify the right communication channel to be used during the project life cycle. After reviewing the responses, the project manager reports that 70% of the stakeholders prefer email communication, and the rest prefer face-to-face communication.

The project manager should update the stakeholder register with:
A . the preferred sponsor’s communication channel.
B . the preferred project manager’s communication channel.
C . the preferred reported communication channel.
D . email communication as the preferred communication channel.

View Answer

Answer: C

Explanation:

This answer is based on the best practice of stakeholder management, which is to identify and document the communication preferences of each stakeholder or stakeholder group12. The project manager should update the stakeholder register with the information gathered from the stakeholder analysis, which includes the preferred communication channel for each stakeholder3. The preferred reported communication channel reflects the majority preference of the stakeholders, as well as the minority preference of the face-to-face communicators. The project manager should use this information to plan and execute effective communication throughout the project life cycle4.

Reference = CompTIA Project+ Certification Study Guide5, CompTIA Project+ Certification Exam Objectives6, Stakeholder Register in Project Management1, What is a Stakeholder Register?2, How to Develop a Stakeholder Register3