A more proactive posture would be to develop an organization-wide approach to quality measurement that meets both internal and external demands.
This approach is:
A . A task that should be completed at once
B. A task that should be done in chunks of improvement process
C. Not a task that can be completed once, rather a journey that has many potential pitfalls and detours
D. A task that should be completed through a series of related activities
Answer: C
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