A bank software has a feature of locking down accounts that have and overdraft higher than $10,000.

A bank software has a feature of locking down accounts that have and overdraft higher than $10,000.

Due to a bug in the code, the system locks down accounts once they reached $1000 overdraft.

Based on this context, which of the following is correct statement
A . It is an example of a defect that it goes undetected, will cause harm to the end customer and to the company (the bank)
B . It is an example of a defect, that if goes undetected, will cause harm to the end customer but not to the company (the bank)
C . It is an example of a defect that if goes undetected, will not cause harm to the end customer, but will cause harm to the company (the bank)
D . It is an example of a defect that if goes undetected, will not cause any real harm to either the end customer or to the company (the bank)

View Answer

Answer: A

Explanation:

A defect is a flaw in a component or system that can cause the component or system to fail to perform its required function. A defect can cause harm to the end customer, the company, or both, depending on the impact and severity of the failure. In this case, the defect in the code causes the system to lock down accounts that have an overdraft higher than $1000, instead of $10,000. This can cause harm to the end customer, as they may lose access to their funds and face inconvenience or financial difficulties. This can also cause harm to the company, as they may lose customer trust and satisfaction, face legal issues or complaints, or incur additional costs for fixing the defect and restoring the accounts.

Verified Reference: [A Study Guide to the ISTQB® Foundation Level 2018 Syllabus – Springer], Chapter 1, page 3-4.