_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups.

_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups.
A . Partner [sn_customerservice.partner]
B . Agent [sn_customerservice_agent]
C . Consumer Agent [sn_customerservice.consumer_agent]
D . Agent manager [sn_customerservice_manager]
E . Customer case manager [sn_customerservice.customer_case_manager]
F . Customer administrator [sn_customerservice.customer_admin]

View Answer

Answer: C