Why and how is a user MOST LIKELY to contact the service desk?

exams ITILFND_V4 V1 ITILFND_V4 exam 0 Comments

Why and how is a user MOST LIKELY to contact the service desk?
A . To discuss the cause of an incident via a phone call
B . To request access to a resource via a self service portal
C . To authorize an emergency change via live chat
D . To report a problem using a mobile app

Answer: A