Which of the following should the technician have covered previously as part of the original repair?

Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned.

Which of the following should the technician have covered previously as part of the original repair?
A . End-user education
B . Pre-installation environment cleaning
C . Disabling of System Restore
D . Infected system quarantine

View Answer

Answer: A