What should you do first?

An organization uses Dynamics 365 Sales. The organization has accounting and customer service departments.

You must restrict users in customer service from being able to change the value of the balance field on the Contact records. The accounting team must be the only team able to edit this field.

You need to create the appropriate solution without any customizations.

What should you do first?
A . Enable field security for the balance field and grant the customer service team read and update permissions.
B . Create a customer service form and role and make the balance field read-only.
C . Enable field security for the balance field and grant the accounting team read permissions.
D . Enable field security for the balance field and grant the customer service team read permissions.

View Answer

Answer: A

Explanation:

In Dynamics 365 Customer Engagement (on-premises), you use field-level security to restrict access to high business impact fields to specific users and teams. For example, you use this to enable only certain users to read or update the credit score for a customer.

Reference: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/security-dev/use-field-security-control-access-field-values