Which of the following types of benchmarking would be most useful for BCD?

BCD is an independent training provider in Country P. It provides training to a wide range of corporate customers in business related subjects. All of its tutors must possess a nationally accredited training qualification before they are allowed to teach. Also, all of its courses follow nationally accreditedprograms and are externally monitored. This is considered to be a critical aspect of its business reputation.

BCD has one major competitor, JKL, within Country P. JKL offers similar courses to BCD but its tutors do not have to have an accredited training qualification. In addition its courses do not follow the national accreditedprograms and the content and style of courses varies significantly between JKL centres.

There are a number of universities which offer nationally accredited courses within Country P. BCD does not consider these as competitors, as they typically attract students wishing to undertake degree courses. The average university pass rate for nationally

accreditedprograms is currently higher than BCD’s

Which of the following types of benchmarking would be most useful for BCD?
A . Process
B . Internal
C . Competitor
D . Strategic

Answer: A