Which two recommendations should a Consultant recommend to improve the agent experience and reduce response and resolution times?

Universal Containers Call Center Agents have limited visibility to customer support levels, resulting in inconsistent response times and lengthened resolution times .

Which two recommendations should a Consultant recommend to improve the agent experience and reduce response and resolution times? Choose 2 answers
A . Configure Assignment Rules based on Case Priority.
B . Add the Entitlements related list to the Account Page Layout.
C . Create a Report of all active Entitlements grouped by Customers.
D . Configure Success, Warning, and Violation Actions for Milestones.

Answer: A,B