Which method should the Consultant suggest?

Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.

Which method should the Consultant suggest?
A . Omni-Channel routing
B . Standard Email-to-Case
C . Web-to-Case forms
D . On-Demand Email-to-Case

View Answer

Answer: B