Is this an example of an Okta P1 level support ticket Issue?

Is this an example of an Okta P1 level support ticket Issue?

Solution: The Okta service a down and NOT accessible to end users.
A . Yes
B . No

Answer: A

Explanation:

– Service is down and not accessible by users.- Service is slowed to such a degree that multiple users cannot log in, resulting in consistent “page not found errors” or similar. – Users cannot access an important business application like email, payroll,

financial reporting, etc.

https://support.okta.com/help/s/article/Customer-Support-Ticket-Severity-Priority-Definition?language=en_US