What is the first step an Administrator is required to perform in order to configure Omni Channel?

Universal Containers would like to implement Omni Channel within Service Cloud for their representatives.

What is the first step an Administrator is required to perform in order to configure Omni Channel?
A . Assign Users to Omni Channel permissions
B . Enable Omni Channel by clicking Settings in Setup
C . Assign Users to the Omni Channel Feature License
D . Contact Salesforce to have Omni Channel enabled

View Answer

Answer: B