What functionality should the consultant recommend implementing to resolve this issue?

exams ADM-261 ADM-261 exam 0 Comments

Universal Container’s customers like speaking to a live support agent on complex product issues. This causes a heavy amount of phone calls and customers complain about the hold time.

What functionality should the consultant recommend implementing to resolve this issue?
A . Contact Requests
B . Social Customer Service
C . Embedded Chat Window
D . Open CT1

Answer: C