Which feature should a consultant recommend?

exams ADM-261 ADM-261 exam 0 Comments

Universal Containers wants to be able to assign cases based on the same criteria they use for chat.

Which feature should a consultant recommend?
A . Chat Queue-based routing
B . Case Skills-based Assignment Rules
C . Omni-channel Queue-based routing
D . Omni-channel Skills-based routing

Answer: C