Call Recording is enabled in.

GCP-GC-ADM 1 Comment

Call Recording is enabled in.
A . Admin > Telephony
B . Admin > Quality
C . Admin > Contact Center

Answer: A

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bbarreras2008
bbarreras2008
1 year ago

Explanation: By default, recording is disabled, which means that calls are not recorded.
To record voice calls for inbound and outbound, enable and configure recording on the trunk that hosts the calls. After you enable recording, all calls are recorded automatically.

Use recording policies to not retain recording and to configure when to save or delete recordings or use them to suppress recording at the flow level or queue level to respectively not record IVR portions or queue-wait portions of the call. You can only enable recording at the trunk level.

Reference: https://help.mypurecloud.com/articles/enable-recording/

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