Which of the following should the technician do NEXT?

A technician repaired a laptop for a customer. The customer then complained the repair took too long and questioned the steps the technician took to fix the problem .

Which of the following should the technician do NEXT?
A . Provide documentation of the repair to the customer
B . Allow the customer to voice concerns and post the story to social media later
C . Inform the customer the job is done and return to the office
D . Defend each step and why it was necessary

View Answer

Answer: A