What should the BA do next?

A business analyst (BA) is responsible for analyzing the effectiveness of a railway ticket booting system. The BA prepared a report based on observations of the booking clerk over two days (Monday and Wednesday). According to the information gathered, the booking clerk is underutilized and spends a lot of die time waiting for customers .

What should the BA do next?
A . Verify the expected value and its perceived performance
B . Conduct further analysis to protect against false information based on insufficient data
C . Propose a change in the organizational chart to give the clerk more responsibilities
D . Benchmark the clerk’s performance against other roles and other companies

View Answer

Answer: A