How can the Case be automatically placed in the correct queue upon submission?

universal containers (UC) has a Web -to -Case form on its Lightning Customer Community.

UC wants to separate Cases into the following product categories: Corrugated Paper, Plastic, Fiberboard, and Metal. UC has added a picklist field to store this data.

How can the Case be automatically placed in the correct queue upon submission?
A . Create Record Types for each picklist value and a Business Process to move each Case to the correct Queue.
B . Create Assignment Rules based on the picklist values to move Cases to a Queue.
C . Create an Escalation Rule entry for each picklist value and set to zero minutes.
D . Create Record Types for each picklist value and assign to each product team’s profile.

View Answer

Answer: B