How should this product be tracked in Salesforce Field Service?

A customer wants to return a defective product instead of scheduling a Service Appointment.

How should this product be tracked in Salesforce Field Service?
A . Create a Product Request and Product Request Line Item.
B . Create a Return Order and relate it to the Product.
C . Create a Work Order and Work Order Line Item.
D . Create a Return Order and Return Order Line Item.

Answer: D