Which scheduling action should the consultant recommend to the customer support agent?

A customer support agent handles an in C bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment .

Which scheduling action should the consultant recommend to the customer support agent?
A . Emergency
B . Appointment booking
C . Fill-in schedule
D . Get candidates

Answer: A