How should internal users see these Cases?

The security model for Universal Containers in Private for the Case object. When a support case is raised by a user with the Customer Community licence, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases .

How should internal users see these Cases?

Select one or more of the following:
A . Use the role hierarchy
B . Use a Public Group
C . Use a Sharing Set
D . Use a Share Group

View Answer

Answer: C