Which two recommendations should a Consultant make?

Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate .

Which two recommendations should a Consultant make? Choose 2 answers.
A . Publish training documentation in a closed chatter group.
B . Increase training to Sales Representatives.
C . Publish pre-release documentation on the Customer Community.
D . Increase training to Field Service Technicians

Answer: C,D