Avaya 74950X Avaya Oceana™ Solution Integration Exam Online Training
Avaya 74950X Online Training
The questions for 74950X were last updated at Nov 22,2024.
- Exam Code: 74950X
- Exam Name: Avaya Oceana™ Solution Integration Exam
- Certification Provider: Avaya
- Latest update: Nov 22,2024
Which snap-in provides a single interface through which client components can manage and retrieve customer Information from Context Store, Multimedia Database and CRM?
- A . OceanaCoreDataService Snap-in
- B . ContactCenterService Snap-in
- C . CustomerManagement Snap-in
- D . CustomerJourneyService Snap-in
AVA is required for providing which two integrations for Avaya Oceana® 3.5 solution? (Choose two.)
- A . Avaya Chatbot
- B . Avaya Mobile Video
- C . Webchat
- D . SMS
- E . Social Media
Which snap-in is required for implementing POM in an Avaya Oceana ® solution?
- A . ORCRestService
- B . AgentControllerService
- C . AutomationController
- D . OBCService
For the implementation of an Avaya mobile Video solution, which two additional components are required? (Choose two.)
- A . Avaya Aura® Web Gateway
- B . Avaya Mobile Video Gateway
- C . Avaya Aura® Media Server
- D . Equinox Management Server
- E . Avaya Aura® Session Manager
While deploying the Avaya Oceana® solution, it is recommended that the customer provide an External data mart (EDM) database for Context Store.
Which three databases are supported for EDM deployment? (Choose three.)
- A . Sybase
- B . Informix
- C . Microsoft SQL Server
- D . PostgreSQL
- E . Oracle Database
Refer to the exhibit.
A customer has Data center 1 (DC1) and they would like to implement Data Center 2 (DC2) as the DR solution.
While deploying the Avaya Oceana® DR solution, which two configuration items are applicable to the DR site? (Choose two.)
- A . The Breeze ™ clusters on DC2 must be set to “Accept new Service” mode through System Manager.
- B . The Breeze ™ clusters on DC2 must be set to “Accept new Service” set as “Active” using the cluster attributes within System Manager.
- C . The Breeze ™ clusters on DC1 must be set as “Standby” using the cluster attributes within System Manager.
- D . The Breeze ™ clusters on DC2 set as “Standby” using the cluster attributes within System Manager.
- E . The Breeze ™ clusters on DC2 must be set to “Deny new Service” mode through System Manager.
A customer’s recommendation is to use secure communication between all the components involved in the Avaya Oceana® solution.
After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?
- A . Cluster Profile
- B . Cluster group
- C . Cluster IP
- D . Cluster Fully Qualified Domain Name
Which two statements about the functionally provided by Avaya Oceana® Omnichannel datastore are true? (Choose two.)
- A . Chat, Email, and SMS interactions are stored in Omnichannel Datastore.
- B . Customer History Information is provided by Omnichannel Datastore.
- C . Omnichannel datastore can co-reside with Avaya Oceana® Cluster#3.
- D . Omnichannel datastore can co-reside with Avaya Oceana® Cluster#2.
- E . Voice Interactions information is stored in Omnichannel Datastore.
Which three statements about Webchat Transfer to Service are true? (Choose three.)
- A . WebChat transfer is completed without any indication on customer web session.
- B . The Web Chat Agent helps the customer, and transfers the chat to the appropriate service.
- C . The Agent waits on the line until the customer connects to the new agent.
- D . The Agent puts the chat on hold, and the customer is put in the Oceana® queue until a new agent is found.
- E . The Web Chat Agent cannot help the customer, and transfers the chat to the appropriate service.
Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer.
Which component holds multimedia customer history information?
- A . Omnichannel Datastore
- B . Avaya Aura® Session Manager
- C . External Data Mart
- D . Avaya Control Manager
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