How is the event type mapped to the SMS channel in Avaya Oceana®?

An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type “ROUTE_CONTACT_SMS”.

How is the event type mapped to the SMS channel in Avaya Oceana®?
A . The Event Type is mapped to the routepoint, which is configured in SMS Configuration through the Omnichannel administration utility.
B . The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omnichannel administration utility.
C . The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omnichannel administration utility.
D . The Event Type is mapped to the SMS snap-in name, which is configured in SMS Configuration through the Omnichannel administration utility.

View Answer

Answer: A