According to best practices, which of the following should the technician do so the issue can be addressed if it is encountered again?

A technician encounters a previously unidentified issue. The technician conducts some research, finds a solution, and resolves the issue.

According to best practices, which of the following should the technician do so the issue can be addressed if it is encountered again?
A . Inform the immediate supervisor about the findings.
B . Email all the other technicians to explain the problem and resolution.
C . Enter the resolution in the ticket and close it.
D . Add the findings to the knowledge base

View Answer

Answer: D