Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.

Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.
A . Approval Processes can be used to escalate cases in the chat window.
B . Multiple visitors can chat in one window
C . The Articles tool can be used to search for Knowledge Articles
D . Chats can be transferred to other agents.
E . The Details tab can be used to see information about the visitor.

Answer: C,D,E