Consider the following user story:

Consider the following user story:

As a customer, I want to be able to cancel an open service request at any time.

Select the configuration option that satisfies the user story.
A . Configure the Cancel button on the user views to resolve the case.
B . Add an alternate stage to the case life cycle.
C . Add a case wide action to the case workflow.
D . Add a stage-only action to each stage in the case workflow.

View Answer

Answer: C