Avaya 3312 Avaya Aura® Contact Center Administration Exam Online Training
Avaya 3312 Online Training
The questions for 3312 were last updated at Dec 22,2024.
- Exam Code: 3312
- Exam Name: Avaya Aura® Contact Center Administration Exam
- Certification Provider: Avaya
- Latest update: Dec 22,2024
A customer with Avaya Aura® Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as they emerge.
Which Real-Time Display would accomplish this?
- A . Time Line Display
- B . Interval to Date Display
- C . Billboard Collection
- D . Agent Map
A customer with Avaya Aura® Contact Center (AACC) is creating an application flow using a Queue block.
This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?
- A . Transition
- B . Setup
- C . Processing
- D . Queue
When using a host block within a call flow, to what does the Provider ID value refer?
- A . This is the HDX Connection Provider ID set within the database integration wizard.
- B . This is the SQL Statement ID set within the database integration wizard.
- C . This is the license identifier of the Avaya Aura® Contact Center (AACC) base Contact Center Manager Server (CCMS) license.
- D . This is the caller’s telephone number.
A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component.
Which task can be performed from this view?
- A . Create a new skillsets.
- B . Delete a supervisor.
- C . Add a skillset to a script.
- D . Schedule an Agent to Skillset assignment.
Refer to the exhibit.
The logic block in the exhibit references a CLID intrinsic vip_customers_gv.
Which type of intrinsic uses CLID data to determine routing?
- A . Call
- B . Skillset
- C . Time
- D . Traffic
Refer to the exhibit.
The logic block in the exhibit references a CLID intrinsic vip_customers_gv.
Which type of intrinsic uses CLID data to determine routing?
- A . Call
- B . Skillset
- C . Time
- D . Traffic
Refer to the exhibit.
The logic block in the exhibit references a CLID intrinsic vip_customers_gv.
Which type of intrinsic uses CLID data to determine routing?
- A . Call
- B . Skillset
- C . Time
- D . Traffic
Refer to the exhibit.
The logic block in the exhibit references a CLID intrinsic vip_customers_gv.
Which type of intrinsic uses CLID data to determine routing?
- A . Call
- B . Skillset
- C . Time
- D . Traffic
If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?
- A . Section wait_loop
IF NOT QUEUED THEN
IF OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_stlll_busy_ran_gv
WAIT 30
EXECTUTE wait_loop - B . Section wait_loop
IF NOT QUEUED THEN
IF NOT OUT OF SERVICE automotive THEN
QUEUE TO SKILLSET automotive
WAIT 2
ELSE
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_bu5y_ran_gv
WAIT 30
EXECTUTE wait_loop - C . Section wait_loop
IF QUEUED AND IF OUT OF SERVICE automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_busy_ran_gv
WAIT 30
EXECTUTE wait_loop - D . Section wait_loop
IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN
GIVE RAN out_of_service_ran_gv
DISCONNECT
END IF
END IF
GIVE RAN agts_still_ran_gv
WAIT 30
EXECUE walt_loop
A customer with Avaya Aura® Contact Center (AACC) wants to assign five agents to a new skill set in the most efficient way possible.
How would the customer assign the agents to the skillset?
- A . Select all five agents from the Agents Details window, then drag and drop them to the new skillset.
- B . Assign the new skillset to those agent’s partition.
- C . Use the skillset window from the skillset view to assign multiple agents.
- D . Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset.
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