Which three solutions can a consultant implement to minimize the time it takes a support agent to create emails for these cases?

The Support Manager at Universal Containers has determined that there are five common case types that are always resolved during the first call. Additionally, the support manager noticed that support agents are sending similar emails to the customer for each case.

Which three solutions can a consultant implement to minimize the time it takes a support agent to create emails for these cases?
A . Implement Quick Text
B . Enable the Support Process for default email templates
C . Implement Macros
D . Implement Email-To-Case
E . Enable the support setting for default email templates

View Answer

Answer: A,C,E