How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?

How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?
A . Omni-Channel Utility Component
B . Cases report sorted by Rep and Case Owner
C . Cases report sorted by Rep and Case CreatedDate
D . Omni-Channel Supervisor tab

Answer: D

Subscribe
Notify of
guest
0 Comments
Inline Feedbacks
View all comments