Which feature should the consultant consider?

Service Cloud Consultant 1 Comment

Universal containers is planning to provide different levels of support to customers in order to ensure its agents are working within the confines of the service level agreement.

Which feature should the consultant consider?
A . Entitlements
B . Omni-channel
C . Case milestones
D . Case escalation

Answer: A,B,D

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Jyothi Nandikonda
Jyothi Nandikonda
3 years ago

If it is only one then its A . Entitlements
If asked about select two answers: A and C ( Entitlements and Milestones)

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