Which reports can the help desk manager use to determine the quality of the articles?
A team of publishers has created and published articles in Salesforce knowledge. The manager of the help desk describe articles are useful to agents .
Which reports can the help desk manager use to determine the quality of the articles? Choose 2 answers
A . Report on the articles followed in Chatter
B . Report on agent ratings on articles
C . Report on agent feedback on articles
D . Report on the articles attached to cases
Answer: B,D
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