In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?

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In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?
A . Matching Rules
B . Client Rules
C . ACLs
D . Escalation Rules

Answer: A

Explanation:

Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/customer-service-management/task/t_CreateAnAssignmentRule.html